1. Introduction

Sull Kaak ("we," "us," or "our") operates the website sullkaak.com and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website and services.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide, including:

• Account information: Name, email address, and profile details when you create an account or sign in
• Payment information: Transaction details when you make purchases or subscribe to services (payment card details are processed directly by our payment processor and are not stored on our servers)
• Contact information: Name, email address, and message content when you use our contact form
• Subscription information: Email address when you subscribe to our newsletter or updates
• Mentorship inquiries: Information you provide when requesting mentorship services
• Communication data: Messages and interactions through our messaging features

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Usage data: Pages visited, time spent on pages, click patterns, and navigation paths
• Device information: Browser type, operating system, screen resolution, and device type
• Location data: Approximate geographic location based on IP address
• Referral data: The website or source that referred you to our site
• Cookies and similar technologies: We use cookies and local storage for essential functionality such as dark mode preferences and session management

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To process payments, subscriptions, and transactions
• To send you newsletters, updates, and communications you have opted into
• To respond to your inquiries and provide customer support
• To personalize your experience on our website
• To analyse website usage and improve our content and services
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Payment processors: We share transaction data with Razorpay and other payment gateways to process your payments securely
• Service providers: We may use third-party services for hosting, analytics, email delivery, and similar operational needs, who process data on our behalf
• Legal requirements: We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of Sull Kaak, our users, or others
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure password hashing, encrypted connections (HTTPS), and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

• Account data: Retained for as long as your account is active, plus a reasonable period after deletion
• Payment records: Retained as required by applicable tax and financial regulations
• Analytics data: Retained in aggregated, anonymized form
• Newsletter subscriptions: Retained until you unsubscribe

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us
• Data portability: Request your data in a structured, commonly used format
• Withdraw consent: Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us at contact@sullkaak.com. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking

Our website uses the following types of cookies and local storage:

• Essential cookies: Required for basic website functionality, such as session management and authentication
• Preference cookies: Store your preferences, such as dark/light mode settings
• Analytics cookies: Help us understand how visitors interact with our website (page views, navigation patterns)

We do not use third-party advertising cookies or tracking pixels. You can manage cookie preferences through your browser settings.

9. Third-Party Services

Our website may contain links to third-party websites and services (such as YouTube, Patreon, and social media platforms). This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

Our Services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be stored and processed on servers located in India or other countries where our service providers operate. By using our Services, you consent to the transfer of your information to these locations, which may have different data protection laws than your country of residence.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: